To ensure your files are actually usable once they reach us, please keep the following in mind before uploading them to our system:
1. File Integrity and Safety
Virus and Malware Scanning: All files should be scanned with up-to-date antivirus software before transmission.
No Executables: Unless specifically required, avoid uploading
.exe,.bat, or.shfiles, as these are high-risk.
2. Technical Specifications
Maximum File Size: Files should not exceed 500MB. For larger files, provide us with a Dropbox link.
Approved File Formats: We allow most file extensions, including but not limited to: .pdf, .jpg, .tif, .png, .dwg, .docx, .zip, .doc, .rvt, .nwd, .nwc, .dxf, .dgn, .sldprt, .sldasm, .skp, .ai, .stp and .txt.
Compression: If you are uploading a large folder or many small files, compress the data into a single
.zipor.7zarchive. This is more efficient for the server to process than hundreds of individual transfers.
3. Naming Conventions and Metadata
Standardized Naming: Ask them to avoid special characters (
!,@,#,$,%), spaces, or non-Latin characters in filenames. A good format to use is:YYYYMMDD_ProjectName_Version.ext.Version Control: Include a version number (e.g.,
_v01,_final) to prevent overwriting existing files on the server.Documentation: If the file requires context, upload a small
.txt“readme” file or a description in the upload metadata explaining what the file is and who it is for.
Summary of Instructions
| Category | Instruction | Why it matters |
| Security | Scan for viruses | Prevents server infection. |
| Storage | Check file size | Avoids “Disk Full” errors. |
| Compatibility | Use approved formats | Ensures the file can be opened. |
| Organization | Use _ instead of spaces | Prevents URL/Path breaking. |